Privacy Policy

Motion Clinical, Inc. and its affiliates including Motion Medical Group (collectively “Motion”, “the Companies”, “we”, “us”) are committed to protecting your privacy. We want you to understand how we use and disclose information so you can interact with Motion and our services (“Services”) with confidence. By using our Services, you consent to the collection, use, disclosure, and display of personal health information and other personal information in accordance with this Policy. This Policy is incorporated by reference into the Terms of Use (“Terms of Use”) and subject to the provisions thereof.

When you use our Services, Motion may receive protected health information and we may collect, use, and disclose other personally identifiable information. Under the Health Insurance Portability and Accountability Act and its implementing regulations (“HIPAA”), certain demographic, health, and/or health-related information that Motion receives from and shares with your health care providers, including but not limited to Motion Medical Group PC, as part of providing the Services may be considered “protected health information” or “PHI.” HIPAA provides specific protections for the privacy and security of PHI and restricts how PHI is used and disclosed. Motion may only use and disclose your PHI in the ways permitted by you in the HIPAA Privacy Authorization provided under the Terms of Use and upon your login to your account with the Service or otherwise in compliance with HIPAA. In addition, “personally identifiable information,” as used in this Policy, is information that specifically identifies an individual, such as an individual’s name, address, telephone number, e-mail address, or other similar information that can be used to identify you. Personally identifiable information also includes information about an individual’s activity on our Service, including profile information and other identifiable information entered by the individual. PHI and personally identifiable information are collectively referred to in this Policy as “Your Information.”

Your Information does not include “aggregate” or other non-personally identifiable information. Aggregate information is information that we collect about a group or category of products, services, or users that is not personally identifiable or from which individual identities are removed. We may use and disclose aggregate information, and other non-personally identifiable information, for various purposes, including, without limitation, to improve and promote the Service.

Information We Collect

Information you provide us

Personally identifiable Information ("PII" or “Your Information”) means any information that may be used to identify an individual, including, but not limited to, a first and last name, email address, a home, postal or other physical address, and phone number. We collect Your Information in various ways on our Service. More specifically, when you use our Service, we may collect the following:

Information we collect automatically

When you visit our Services, some information is collected automatically. This includes:

Information from Other Sources

We may receive information about you, including PHI and personal information from third parties, including our affiliates and any of our service providers, and may combine this information with Your Information that we maintain about you. If we do so, this Policy governs any combined information that we maintain in personally identifiable format.

Use of Your Information

We use Your Information to provide services and information that you request; to enhance, improve, operate, and maintain our Services, our programs, and other systems; to display personalized health content and appointment reminders; to prevent fraudulent use of our Services and other systems; to prevent or take action against activities that are, or may be, in violation of our Terms of Use or applicable law; to tailor content and other aspects of your experience on and in connection with the Service; to maintain a record of our interactions with you; for other administrative purposes; for any other purposes that we may disclose to you at the point in which we request Your Information; and pursuant to your authorization.

Sharing Your Information

Except as described in this Policy, we will not disclose Your Information that we collect or display on the Services to third parties without your authorization. We may disclose information to third parties if you consent to us doing so, as well as in the following circumstances:


If you authorize integration of your PHI into the Services, you may revoke this authorization at any time by contacting [email protected].

If you receive e-mail from us, you may unsubscribe at any time by following instructions contained within the e-mail. Additionally, if we offer user account functionality on the Services, we may allow you to view and modify settings relating to the nature and frequency of promotional communications that you receive from us. We do need to send you certain communications regarding the Service and you will not be able to opt out of those communications – e.g., communications regarding updates to our Terms of Service or this Privacy Policy or information about billing.

Review and Correction of Your Information

You may review and edit the information Motion collected about you at any time by contacting us at the addresses below. If your information has been shared with a third party, as described elsewhere in this Privacy Policy, then that third party has received its own copy of your data. If you have been contacted by one of these third parties and wish to correct or delete your information, please contact them directly.

Third Party Websites

Motion’s Services may contain links to other websites, including those of third parties or business partners. If you choose to visit or use any third-party sites or products or services available on or through such third-party sites, please be aware that this Policy will not apply to your activities or any information you disclose while using those third-party sites or any products or services available on or through such third-party sites. We are not responsible for the content, privacy or security practices of any third parties. To protect your information, we encourage you to learn about the privacy policies of those third parties. Additionally, please be aware that the Services may contain links to Web sites and services that we operate but that are governed by different privacy policies. We encourage you to carefully review the privacy policies applicable to any Web site or service you visit other than the Services before providing any of Your Information on them.


The safety of minors is important to us, and we encourage parents and guardians to take an active interest in the online activities of their children. Our Services are not directed to minors under the age of 18 except when a minor between the age of 14 and 18 has otherwise been granted electronic access to their medical records on a case-by-case basis in order to provide such minor with health care related services as provided in the Terms of Use.

We will abide by the Children’s Online Privacy Protection Act (“COPPA”) and will never knowingly request personally identifiable information from anyone under the age of 14. In the event we discover we have collected information from a child under 14 years of age in a manner inconsistent with COPPA’s requirements, we will either delete the information or immediately seek the parent’s consent for such collection. Notwithstanding the foregoing, we may collect PII about children between the ages of 14 and 18 that parents or guardians provide to us when establishing an account for their children’s records.

International Visitors and the Privacy Shield

Our Services are hosted and operated in the United States (“US”). By using the Services, you are consenting to the transfer of your personal information to the US. If you are accessing our Services from outside the US, please be advised that US law may not offer the same privacy protections as the law of your jurisdiction. Those who choose to access and use the Service from outside the U.S. do so on their own initiative, at their own risk, and are responsible for compliance with applicable laws.

California Privacy Rights

California law allows California residents to ask companies with whom they have an established business relationship to provide certain information about the companies’ sharing of personal information with third parties for direct marketing purposes. Under California Civil Code Section 1789.3, California users are entitled to the following specific consumer rights notice: If you have a question or complaint regarding the Website, please send an email to [email protected] You may also contact us by writing to Motion Clinical Inc., 480 2nd Street, Suite 100, San Francisco, CA 94107. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 400 R Street, Suite 1080, Sacramento, California 95814, or by telephone at (916) 445-1254 or (800) 952-5210.

Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask for a notice identifying the categories of PII which we share with certain third parties for direct marketing purposes under certain circumstances and providing contact information for such third parties. If you are a California resident and would like a copy of this notice, please submit a written request to: Motion Clinical Inc., 480 2nd Street, Suite 100, San Francisco, CA 94107.

We do not share any California consumer personal information with third parties for marketing purposes without consent.

California customers who wish to request further information about our compliance with this law or have questions or concerns about our privacy practices may contact us using the contact information set forth below.


Your Information as provided to us through the Services will be stored in a secure manner. We have implemented a variety of commercially standard encryption and security technologies and procedures to protect Your Information stored in our computer systems from unauthorized access. Please be aware, however, that no data security measures can be guaranteed to be completely effective. Consequently, we cannot ensure or warrant the security of any information that you provide to us. You transmit information to us at your own risk.

Updates to this Policy

We may occasionally update this Policy. When we do, we will also revise the “last updated” date at the beginning of the Policy. Your continued use of our Services after such changes will be subject to the then-current policy. If we change this Policy in a manner that is materially less restrictive of our use or disclosure of Your Information, we will use reasonable efforts to notify you of the change and to obtain your consent prior to applying the change to any of Your Information that we collected from you prior to the date the change becomes effective. We encourage you to periodically review this Policy to stay informed about how we collect, use, and disclose Your Information.

Contacting Us

If you have any questions or comments about this Policy, please email us at [email protected] or send us a letter at:

ATTN: Privacy Officer
480 2nd. St
Suite 100
San Francisco, CA 94107

Updated: October 14, 2017